Your Safety

We’re continuing to follow the government guidance to ensure your safety, on top of this we assure you it will still feel like your local Lounge when you come to visit us. Here’s what you’ll find:

ENGLAND

Test & Trace

We continue to take part in the NHS Test and Trace scheme. On arrival, using this app, if you wish to check-in please scan the NHS QR code you’ll find at the entrance. We also have pen and paper Test and Trace available.

Ordering at Table

You can either order at the bar where there are Perspex screens in place, or at the table using our rather nifty app (simply scan the QR code at your table).

Face Coverings

Consistent with government guidelines, we are allowing our teams and customers to choose whether they want to wear masks or not. We recognise it is a really sensitive area but we felt it was important that our teams in particular were allowed to decide. We do, however, take protecting our customers and team against Covid seriously and believe our sites remain very safe due to the steps we have taken. As such interactions with our team should be very brief. We also have all the recommended cleaning, sanitising and staff health monitoring procedures you would expect in place. In addition, if you ask our team members to wear a mask specifically when looking after your table, then they will happily oblige (unless they are exempt from wearing a mask).

 

WALES

Test & Trace

We continue to take part in the NHS Test and Trace scheme. To help avoid queues building up please download the NHS app prior to your visit. On arrival, using this app, please scan the NHS QR code you’ll find at the entrance. We also have pen and paper Test and Trace available.

This is now a legal requirement so we are obliged to refuse entry to customers who do not ‘check-in’ using the NHS Test & Trace APP or a paper Test & Trace form.

Ordering at Table

You can order your food and drink via our rather nifty app (simply scan the QR code at your table). We will also have some servers on hand if you’d rather order from them.

Table Sizes

You can eat with us outdoors with friends and family you do not live with, either:

Face Coverings

All of our staff (Front of house and Back of house) will be required to wear a face covering at all times during their shift, whether they are working indoors or outdoors. The only occasion where a staff member won’t be wearing a face covering will be if they are exempt for health reasons.

Our guests are kindly required to wear a face mask when entering a Lounge, whether they are going to the bar to pay or to use the restrooms. Face coverings are not required outside while seated at a table or moving around outside.